BTPlay Terms and Conditions — Know the rules before you play

1General Terms & Conditions

BTPlay (btplay.app) is an online gaming and Sports Betting platform. These Terms and Conditions form a legally binding agreement between BTPlay and its users. Please read these Terms and Conditions in full before using any BTPlay service.

These Terms and Conditions apply to all BTPlay services — slots, Live Casino, fish games, Sports Betting, and all other gaming products. BTPlay reserves the right to update these terms at any time, and continued use of the site after any changes constitutes acceptance of the updated terms.

BTPlay's services are available only to users in regions where online gaming is legally permitted. You are solely responsible for complying with the laws applicable in your jurisdiction.

2Account Register

You are required to provide accurate and complete information when registering a BTPlay account. BTPlay reserves the right to terminate accounts found to contain false or misleading information. Each individual may only hold one account.

The following information will be required during account registration:

• Full name (must match your National ID or passport)
• A valid email address that you actively use
• Mobile number (for verification)
• Date of birth (for age verification)
• Password (use a strong password)

Keeping your account password confidential is entirely your responsibility. Do not share your password with anyone. BTPlay will never ask for your password via email or any other message.

3Eligibility Requirements

The following eligibility requirements must be met to open an account with BTPlay. Failure to comply with these Terms and Conditions may result in account closure at any time.

• Applicants must be 18 years of age or older.
• Applicants must be located in a country or region where online gaming is legally permitted.
• If a previous BTPlay account has been terminated, opening a new account is not permitted.
• BTPlay employees and their immediate family members are not permitted to create an account.
• Btplay's services are not intended for individuals who are unable to make sound decisions due to mental impairment.

4Deposits & Payments

To make a deposit on BTPlay, log in to your account and go to the payment section. BTPlay supports multiple payment methods, including mobile banking, e-wallets, and bank transfers.

Key rules regarding deposits are as follows:

• Deposits must be made only from a payment account registered in your own name.
• Using a third-party payment account is strictly prohibited.
• The minimum deposit amount is determined by btplay from time to time and is subject to change.
• Deposit amounts are generally credited to your gaming account instantly.
• Btplay is not responsible for failed payment processing; please contact your payment provider in such cases.

BTPlay is strictly committed to preventing money laundering. If a suspicious transaction is detected, the account may be reviewed or suspended and the relevant authorities may be notified.

5Withdrawal Policy

Withdrawing winnings from BTPlay is subject to certain terms and conditions. Account verification must be completed and all bonus wagering requirements must be met before a withdrawal can be processed.

• Withdrawals may only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount is set by btplay and is subject to change.
• Withdrawal requests are typically processed within 24 to 72 hours.
• KYC (Know Your Customer) verification is required for withdrawals.
• Additional verification may be required for large withdrawal amounts.

6Bonuses & Promotions

BTPlay regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which should be read carefully before accepting.

General Terms for Bonuses:

• Bonuses may only be claimed on one account, from one device, and from one IP address.
• The specified wagering requirements must be met before a bonus can be withdrawn.
• Every bonus has an expiry period; once expired, the bonus will be forfeited.
• Some games do not support bonus use; this will be specified in the detailed terms of the relevant bonus.
• Any attempt to abuse or manipulate bonuses may result in account suspension.
• BTPlay reserves the right to cancel or modify any bonus or promotion at any time.

7Gaming Policy

All games on BTPlay are sourced from internationally accredited game providers. Every game outcome is governed by an RNG (Random Number Generator), which is regularly audited by independent third-party organizations.

Important Gaming Rules:

• If a technical error occurs during a game, btplay reserves the right to cancel that round.
• BTPlay is not responsible for games interrupted due to loss of internet connection.
• If any tampering or programming error is detected in a game result, that result will be voided.
• Playing on the same account from multiple devices simultaneously is not permitted.
• Using automated software or bots to play games is strictly prohibited.

8Prohibited Activities

The following activities are strictly prohibited under BTPlay's Terms and Conditions. Any violation will result in immediate account closure:

• Creating or operating multiple accounts.
• Registering an account using a false or another person's identity.
• Attempting to hack or gain unauthorized access to BTPlay's systems.
• Attempting to manipulate game or betting outcomes.
• Depositing funds from illegal sources or engaging in money laundering.
• Exploiting the bonus system to gain unfair advantages.
• Threatening, insulting, or harassing BTPlay staff.
• Filing false claims to initiate a chargeback or payment reversal.

9Account Closure & Suspension

BTPlay reserves the right to suspend or close any account at any time and for any reason. Accounts are typically closed for the following reasons:

• Violation of Terms & Conditions.
• Failure to complete KYC verification.
• Extended inactivity (typically 12 months or more).
• Upon a voluntary self-exclusion request.
• Suspicious or fraudulent activity.

You may close your account at any time by contacting customer support. If you have a withdrawable balance, we recommend withdrawing it first. Self-exclusion is also available as part of BTPlay's responsible gaming policy.

10Limitation of Liability

BTPlay strives to maintain the highest standard of service; however, BTPlay is not liable in the following cases:

• Game loss due to internet disconnection.
• Failure of a third-party payment service provider.
• Losses resulting from sharing account credentials with others.
• Losses occurring during technical errors or server downtime.
• Any financial loss resulting from a player's own decisions.

BTPlay is not liable under any circumstances for direct or indirect, incidental, or consequential damages. Gaming is a form of entertainment and no outcome is guaranteed.

11Privacy & Data Protection

BTPlay takes the protection of your personal information very seriously. Our Privacy Policy forms part of these Terms and Conditions. BTPlay uses your information to:

• Used for account verification and management.
• Used for payment processing.
• Used to provide customer support services.
• Used to meet legal and regulatory obligations.
• Used for fraud prevention and anti-money laundering purposes.

BTPlay does not sell your information to third parties. However, your data may be shared when required by law or directed by relevant authorities. For more details, please refer to our Privacy Policy Read.

12Changes to Terms & Conditions

BTPlay reserves the right to update or modify these Terms and Conditions at any time. When changes take effect, they will be published on the site with a new date and a notification may be sent to the registered email address.

Continuing to use btplay after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed.

For any questions or clarifications regarding these Terms and Conditions, please contact BTPlay's customer support team. We are always ready to assist you.